Shipping, Replacement & Cancellation Policy

Replacements

We provide replacements for:

• Orders that arrive damaged, broken, or with any leakages during transit.

• Incorrect or missing items in your order.

We do not provide replacements for:

• Personal preferences, such as differences in taste or flavour compared to other similar products.

---

How to Raise a Replacement Request

To raise a replacement request, please follow these steps:

• Contact us within 48 hours the delivery date of your order.

• Share images/videos of the product clearly showing the issue, along with the batch number on the back of the pack.

• If you are contacting us from a different email ID or mobile number than the one used to place the order, please attach a copy of your invoice.

• Ensure the product is sealed, unused, or as close to its original condition as possible.

Return & Replacement Policy

At BreakCage, we take product quality seriously. If you receive a damaged, defective, or incorrect product, we’re here to make it right.

 Refund Policy

Refunds are processed only in exceptional cases where a replacement is not feasible.

 Refund Conditions

• Refunds are applicable only after verification of images/videos and batch details.

• If the product qualifies for replacement but stock is unavailable, a refund may be issued.

• Refunds are not applicable for taste preference, personal dislike, or change of mind.

 Refund Timeline

• Once approved, refunds are processed within 5–7 business days.

• The amount will be credited back to the original mode of payment.

• Shipping charges (if any) are non-refundable, unless the error occurred from our end.